Privacy policy

Last updated: March 2026

Scent Syndicate LLC ("Scent Syndicate," "we," "us," or "our") operates scentsyndicate.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you visit our website or place an order, we may collect the following:

Personal identifiers: name, email address, phone number, billing and shipping address
Payment information: processed securely through Shopify Payments and PayPal — we do not store your full card details on our servers
Order information: products purchased, order history, transaction amounts
Technical data: IP address, browser type, device type, pages visited, referring URLs
Communications: emails or messages you send to us

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping notifications
Respond to your questions and customer service requests
Send marketing emails if you have opted in (you can opt out at any time)
Improve our website and shopping experience
Detect and prevent fraudulent transactions
Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

Shopify (our ecommerce platform)
Payment processors (Shopify Payments, PayPal)
Shipping carriers (USPS, UPS, FedEx) to fulfill your order
Email service providers for transactional and marketing communications
Analytics tools to understand website usage

These third parties are contractually obligated to protect your data and may not use it for their own marketing purposes.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

Data Retention

We retain your order and account data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.